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The good thing about T & T Training is the fact they’re so flexible. We’re dealing with life and death situations here and they’ve been absolutely brilliant, continuously revising how they deliver the programme.

Tony Taylor
Customer Contacts Manager Warwickshire Police


 


Due to demand, T & T Training are now offering an open course for The First Time Supervisor.

This course is currently being re-developed. Please Contact us for more details or call 0845 45 99 650 to discuss your requirements.

This introduction to supervisory skills course is designed to help delegates understand the skills and responsibilities that go with first line management. This course is also an excellent opportunity to network with other supervisors or team leaders.


At the end of the course, delegates will:
  Understand the role and responsibilities of the supervisor;
  Appreciate the importance of building and developing the team;
  Understand how to develop effective methods of communication within their teams;
  Develop the key people management skills to ensure success in their role as supervisor;
  Develop a personal action plan.



Supervisors, team and/or section leaders who are relatively new to their role or who have had little or no previous training in the basics of people management.


Two days, each running from 9.30 am to 4.00 pm


In order to create a comfortable environment for learning, there is a restriction of 10 delegates per course.


This highly participative classroom based course utilises a variety of different learning methods (e.g. group discussion, short lectures and informal exercises/activities) to develop supervisory skills skills.
Delegates will receive a gapped workbook as a summary of the training course which they can use for future reference.

Below is an outline of the course content:

  The roles and responsibilities of the supervisor
  Building the team
  Understanding leadership
  The qualities of a leader
  Different leadership styles
  Essential lines of communication
  Developing personal communication (verbal and non-verbal)
  Giving and receiving feedback
  Developing positive behaviour including assertive negotiation
  Dealing with conflict and conflict avoidance
  Developing the team
  Stress awareness and management
  Effective time management
  Delegation
  Effective meeting management
  Objective setting
  Motivation
  Development of personal action plan.


£595.00 plus VAT (includes lunch and light refreshments)


Westminster, Central London


For further information, complete our enquiry form or call us on 0845 45 99 650 to check for availability

 
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