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Customer Service Training
Customer Service Training
  Customer Service Training Home Page About T & T Training - Customer Service Specialists Bespoke Customer Service Trainng Open Courses including - Great Customer Service, First Time Supervisor Mystery Shopping, Assesment etc.. Contact form, email and tel numbers  
 


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It’s important to find a good trainer which your staff relate to and then hang onto them! We’ve been working with T &T Training for four years now with excellent results

Lynda King
Contacts Centre
Operations Manager
Age ConcernEnterprises


 


At T & T Training, we are dedicated to providing customer service training, which means we guarantee a first class programme, delivered by experienced specialists, every time.

Our training programmes are designed for all staff who come into contact with customers, whether face-to-face, on the telephone or through written communication. We work with companies and organisations of all sizes, whether you have a staff of two or two thousand.

Having spent time with you to identify your needs and objectives, we’ll tailor a customer service training solution which meets your requirements. Factors such as the time you have available, the number of people to be trained, and your budget, will be taken into account when creating the training programme which is right for you.

Programmes can either be run at your own premises or at a convenient venue for you.

To ensure that all delegates gain individual attention, we believe that smaller learning groups of between six to 12 delegates offer the best condition for learning. We also provide training for larger groups led by a broader team such as a trainer and facilitators.

Our courses are informal and highly participative with plenty of opportunities for open discussion. We can help staff develop customer service skills, supervisory skills and telephone techniques, as well as offering complementary services such as mystery shopping, coaching and refresher training.


  Customer service skills / telephone techniques
  Supervisory skills
  Training skills


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