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It’s important to find a good trainer which your staff relate to and then hang onto them! We’ve been working with T &T Training for four years now with excellent results

Lynda King
Contacts Centre
Operations Manager
Age Concern



 


Front line supervisory skills have a direct impact upon the effective delivery of good customer service.

Our two-day highly participative supervisory skills courses provide delegates with the key skills needed to perform as an effective supervisor or team leader. Delegates will feel more confident in motivating and managing their team.


  Your role as supervisor
  Leadership styles
  Developing personal and team communication
  Understanding behaviours
  Managing conflict
  Staff development
  Time management
  Meeting management
  Delegation
  Motivation

Our courses are informal and highly participative and use a variety of hands-on, exercise based teaching methods.


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