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Customer Service Training
Customer Service Training
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It’s important to find a good trainer which your staff relate to and then hang onto them! We’ve been working with T &T Training for four years now with excellent results

Lynda King
Contacts Centre
Operations Manager
Age Concern



 


Good customer service is a proactive marketing tool that will positively differentiate your organisation from your competitors.

Our customer service training courses look at the skills neccessary for effective customer communication, whether face to face, via the telephone, email or letter. We will design a course which enables you to manage your customers’ expectations and demands. Its aim will be to enable staff to maximise the customer’s experience, so that they return and encourage others to do the same.


  A positive approach to customer service
  Building the customer relationship
  The importance of first impressions
  Developing verbal and/or non-verbal communication skills
  Building rapport
  Developing call handling techniques 
  Handling difficult customers with confidence

Our courses are informal and highly participative and use a variety of hands-on, exercise based teaching methods.


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